Your customers can either dial directy to one of the Focal Pointe provided toll-free and/or local phone number, or you can transfer your customer via your existing corporate IVR system.

When your customer calls into PiPAY they are greeted with a welcome message and are stepped through a simple process to enter payment options, account information, and payment amounts using the touch-tones on their telephone.  We offer standard plans that follow typical credit card and ACH data collection, verification, and approval.  Additionally we have many customization options.  Some or all of the outgoing voice messages and prompts can be customized from one of our professional multi-lingual voice talents, or you can provide your own recordings.  Aside from the minimal account information required to complete a credit card or ACH transaction we can perform optional identity verification such as address verification – AVS, or CVV2 or CID.  For data specific to your business, such as a customer identifier or account number, we can provide custom SOAP interfaces to provide realtime data validations or allow static data uploads such as a comma-delimited text file.  All standard and custom data collected from your customer is securely stored in databases at our datacenter in Orlando,FL.  

This transactional data is available to view or export from our secure website.  Transaction reports include such data as the DNIS, caller’s phone number or ANI, encrypted credit card or bank account information, transaction amount, and transaction date and time.  Additionally if we collect any custom data that information will be included on the report.

PiPAY is much more than an automated payment collection system.  PiPAY can be programmed to react to various responses, not only from your customer, but from sources such as our payment processing gateways and SOAP feeds from your datacenters.  For example, if your customer’s credit card is declined, aside from informing the customer their payment could not be processed we can perform a live transfer to one of your customer service centers to assist the customer with other payment options.   The are countless possibilties and applications with PiPAY.  One of our knowledgeable sales representative can assist with engineering the right solution for you. 

Combine PiPAY with our PiDIAL auto dialing system and you now have an automated collections process.  Go paperless and allow customers to setup recurring dates and times for our automated collection system to call and prompt for payment. Or dial those customers that are late with payments.